Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures, to walking, wildlife and cycling trips. With around 100 countries to choose from, our customers explore the world with us. Join us on our journey, creating extraordinary travel experiences for all.

Sustainability has always been at the heart of what we do, as has the ethos of continual improvement. A trusted brand – B Corp certified and a Feefo Platinum Service Award holder, we pride ourselves on doing the right thing, by our people, our customers, and the planet. In a complicated world that's full of potential, we strive to be better than yesterday.

We put people at the heart of everything we do and are proud of the extensive benefits we offer.

This role is based in Farnborough, Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week). Mandatory office days are Mondays and Thursdays.

Salary: £26,000 p.a. + up to £1,000/month commission + bonus

About the role:

You will be responsible for delivering exceptional customer service along with driving sales to Antarctic and Arctic regions. You will be matching the perfect polar trip to our customers’ requirements, providing guidance, inspiration and enthusiasm for these holidays of a lifetime. Customers will be looked after from the moment they enquire with us, to the moment they depart on their trip.

• Receive and respond to incoming post booking enquiries via phone and email.

• Answer customer and agent enquiries about our Polar tours and destinations, bringing the experience to life for our customers.

• Check availability and the status of tours in our product database.

• Check availability of tours by contacting suppliers and using their product database.

• Quote prices of tours and take payments from our customers.

• Invoice agents for tours.

• Add tailormade services into our product database and manually check pricing to ensure we are giving the best price for the customer and the business.

• Convert enquires into bookings to achieve revenue and passenger targets.

• Use destination and product knowledge to ensure the best decision of the customer.

• Take part in continuous product & sales training.

• Travel to our overseas destinations to experience our tours and products.

• Travel within the UK to visit our expedition ships, participate in trade shows and customer events.

Am I the right person?  We are looking for your application to demonstrate:

• Experience working in Travel Sales within a contact centre environment.

• Experience of building rapport with customers.

• Knowledge of, or passion for the Polar regions.

• Experience of working to, and achieving revenue and passenger targets.

• Experience of working in a team environment and achieving KPI’s (e.g. conversion, NPS).

• Working with email communication to customers.

• Enthusiastic about delivering great customer service.

• Excellent verbal and written communication skills.

• High level of accuracy and attention to detail.

• Experience with using a tailormade travel product database.

• Experience in using travel product database systems.

• Highly organised.

• Experience using CRM system/GDS is desirable.

• Personal travel experience to the Arctic or Antarctic and knowledge of Polar destination operators will be an advantage.

We aim to be better than yesterday and our values will be close to your heart.

Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.

Explore is part of Hotelplan Group, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. The family comprises ski, walking and Lapland holidays with Inghams and Santa’s Lapland; adventure travel with Explore; and self-guided holidays with Inntravel. Sustainability and responsible tourism is at the core of everything we do, and should be a passion for everyone employed by the group.