Explore is an adventure travel expert focused on sustainable, small group holidays which create stories to tell for a lifetime. From classic group tours and family adventures, to walking, wildlife and cycling trips. With around 100 countries to choose from, our customers explore the world with us. Join us on our journey, creating extraordinary travel experiences for all.

At the heart of all of this, is a passion to travel responsibly. We aim to always be welcomed back, for communities and cultures to benefit, and wildlife to flourish. In a complicated world that's full of potential, we strive to be better than yesterday.

We put people at the heart of everything we do and are proud of the extensive benefits we offer.

This role is based in Farnborough, Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).

Salary: £27,000 (plus up to £150/month commission) + bonus

About the role:

You will be a key member of the Customer Service team providing flight ticketing and reservations support to our customers and sales team. This involves booking of flight routes in our GDS system (we use Travelport), flight ticketing, amendments and operational procedures. In addition to supporting the sales team you will also support the on tour and duty team dealing with customers who are currently travelling and may need flight assistance. Key responsibilities:

• Managing PNRs within the GDS including queue management, ticketing, reissues and schedule changes.
• Support the Sales team with complex flight requirements.
• Making air reservations in Travelport/Galileo.
• Making low cost carrier reservations.
• Support our teams (based in the UK, Toronto and Brisbane) with flight related queries in person, through messaging, tasks or email.
• Liaising with customers regarding flight queries.
• Support the operations team with duty flight issues.
• Handling various administration tasks including tour cancellations.
• Developing and delivering GDS training for flights and sales team.
• Ensuring a customer focused approach is adopted in all assigned responsibilities.
• A flexible attitude in the undertaking of all tasks is paramount.

Working hours will include 1 Saturday in 3 with a lieu day off in the week and on call cover on Sundays on a rota basis between the team.

Am I the right person?  We are looking for your application to demonstrate:

• Strong experience with using a GDS is essential.
• Understanding of published and net fares including fare rules and ticketing is essential.
• Capable of multi-tasking through effective planning, prioritising and organising of workload.
• Strong communication and interpersonal skills.
• Effective planning, prioritising and organising of workload.
• Accuracy, quality and attention to detail.
• Ability to effectively problem solve using commercial and customer focused solutions.
• Willing to challenge the status quo and consistently ask ‘why?’.
• Strong team player.

We aim to be better than yesterday and our values will be close to your heart.

Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.

Explore is part of Hotelplan Group, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences. The family comprises ski, walking and Lapland holidays with Inghams and Santa’s Lapland; adventure travel with Explore; and self-guided holidays with Inntravel. Sustainability and responsible tourism is at the core of everything we do, and should be a passion for everyone employed by the group.