The Product Team is focused on ensuring that our travellers have the best experience from the moment they arrive on tour until the time they leave. We are involved in every aspect of tour operation, from trip creation through contracting, and working with marketing to produce brochures, always questioning ‘is this the most sustainable way that we can operate?’

In the background, we ensure systems are up-to-date and that we have robust safety procedures in place. We work with our trip leaders, united in the goal of operational excellence, as continually improving trips is at the core of what we do. This is why we also monitor all customer feedback and respond to any questions they may have at the end of their trip.